SHIPPING & RETURNS
Our products are made to order just for you so please allow 5-10 business days for processing (not including shipping time). We always try our best to get our products as soon as possible.
Once processed, your order will be forwarded to our courier for shipment. Please see respective transit times below.
Please note that our courier is currently experiencing delivery delays with all service levels. Please allow an additional 5-10 business days after your expected delivery date to receive your package.
Standard Shipping - Flat rate: $5
Any orders that qualify for $5 shipping will be shipped as lettermail, meaning there will be no tracking or insurance on your order. We are not responsible for any lost packages and you will not be reiumbursed for your order.
5-10 business days.
**Please note if you live in a remote area, you may experience longer wait times.
For FREE LOCAL PICKUP please visit FAQs section.
Standard Shipping - 5-10 business days
REST OF THE WORLD:
Standard Shipping International Air - 10-15 business days
**FREE SHIPPING FOR ORDERS OVER $75 | CANADA & US ONLY.**
VALUE MUST BE OVER $75 PRETAX
Return & Exchange Policy
ALL SALES ARE FINAL.
We do not accept returns due to the fact that our items are handcrafted.
Exchanges are accepted within 14 days. The customer is responsible for all return shipping costs. We are not accountable for returns that are lost or damaged in shipping. For your security, we recommend you return your goods via tracked or registered post.
If you receive a damaged or defective item in your order, please reach out to us on instagram @sestracollective_ or on email firstname.lastname@example.org and include a photo of the item. We will do our best to replace the item if still in stock.